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Returns Policy

 Returns 

Want to return your parcel? No Problem.

  • Items must be returned within 14 days of receipt for an exchange or credit note.
  • We do NOT offer refunds
  • Items must be unworn, unaltered and returned in the original packaging in order for your return to be processed.
  • Items must be received in the original condition so please pack up carefully.

Don't forget to enclose our returns form noting the reason for return, to help us process your return. 

 

 How to return products

  • Pack up your item for return with the completed returns form.
  • Send your item back to the below address.

Easilocks Human Hair Extensions

FAO Returns department

Unit 44 Orion Business Park

Ballycoolin Industrial Estate

Dublin 15

D15 X373

 

 

**If you have any issues returning your item please give us a call on 35318991202 or 00448447459555

We're here to help!

**We recommend all customers keep a copy of their postage receipt until we receive your item.

 

** Please note all delivery options exclude bank holidays and weekends***

 

How long does it take to process my return

We aim to process your return ASAP.

Please allow 5-7 working days from date of receipt.

Don't worry our amazing returns team will notify you once we have received your item and keep you updated.

 

Faulty Item

If the item you received is faulty, please email our customer service team within 48 hours of receipt on info@easilocks.com quoting your original order number.

 

Cancellation

We are super quick at processing your order to ensure we get your item to you as soon as possible. 

This means we may not be able to cancel/amend your item once your order has been processed.

If you would like to cancel your order, pop an email to info@easilocks.com with your original order number and we will do our very best to fulfil your request.

 

Promotional Code

Only one promotional/discount code can be used per order. 

**Please note, promotional/discount codes will not work on already discounted items or bundle offers. 

All promotional/discount codes are for a limited time only. 

 

Typographical Errors

If a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. 

 

Payment Methods

We accept all major credit cards and debit cards including Visa, Visa Debit, MasterCard and Laser.

Your order will only be processed once authorisation of your credit card has been properly received. 

** We do not accept American Express

 

Colour Matching

We offer a free colour matching service via What's App on 00447833475280.

Alternatively, you can DM the images to us on Instagram. 

Our technicians aim to advise on the most suitable colour match to the best of our ability.

**We cannot 100% guarantee this by looking at photos/videos and listening to descriptions over the phone.

 

Pre Order 

Please note a pre-order item, is an item which is currently out of stock. 

Once the item is returned to stock all pre-orders will be fulfilled as a priority order.

**All orders will be dispatched on your chosen delivery method.

 

*Please note, professional products should only be applied by a trained professional! If not applied by a qualified technician, unfortunately, this will void the warranty on the product.

*Our electrical items are covered under a 1-year warranty.

*All application tools are covered under a 6-month warranty.

 

Contact Details

Ireland - 01 899 1202

UK - 0844 745 9555

Colour Matching Service: What's App - 07833475280

Customer Service - info@easilocks.com

Training - training@easilocks.com

Returns - returns@easilocks.com