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HOW TO USE

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HOW TO CARE FOR IT

DELIVERIES

Easilocks uses a reputable courier service to ensure timely and satisfactory shipping conditions for all of our products.

All of our parcels are sent with a signed delivery service. Please note; if driver release is requested without a signature, we cannot be held responsible for loss or damage to the parcel.

All of our delivery options exclude bank holidays and weekends.

Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of the delivery or reported to the warehouse within 48 hours.

BREXIT

Our services will remain the same with no additional costs.

Delivery Times

Deliveries are made between the hours of 9am – 6:30pm Monday – Friday.

**We do not offer a weekend delivery service.

PLEASE PROVIDE A CONTACT PHONE NUMBER ON YOUR ORDER AND PLEASE ENSURE THERE IS SOMEBODY AT THE ADDRESS GIVEN TO ACCEPT DELIVERY.

Shipping

*Please allow 48hrs on top of all delivery options for the rare occasion we may have a shipping delay due to traffic/weather or technical issues

*Please allow for any extreme weather or traffic delays which may be completely out of our hands.

*Please note all discounts are for a limited time only and based on available stock levels.

*Please note shipping options are working day only this excludes weekends and holidays.

*Please note orders containing a back order item will be shipped once all stock is available. 

Once the order has been dispatched from our premises we can no longer accept responsibility or guarantee performance of courier services.

Return & Exchange

DONT WORRY IF NOT SUITABLE WE’VE GOT YOU ❤️

 

Please Follow Our Easy Returns Link Below:

 

https://www.royalmail.com/track-my-return#/details/6426

 

Please enter the requested details for a return label.

Easilocks will deduct £6 from your return credit for the cost of return shipment. 

If you would like to return the item yourself, please notify us and provide return tracking number.

Please include the picking ticket inside your return - any returns without this may not be accepted as a return.

We will happily process your return for an exchange or gift card that can be used on any products (you or a friend can use this and the great news is , there is no expiration date)

Returns can take upto 14 days of receipt depending on volume of returns. Our team works as fast as we possibly can to get your return completed asap.

Due to the nature and hygiene of our products, unfortunately we would be unable to accept a return based on the following:

• Items that have been opened/tampered with
• Items that have been worn/used/tried on
• Items removed from the protective hygienic net
• Items missing the completed returns form
• Buyer is responsible for any return shipping costs unless a product is deemed faulty
• We are not liable for any unreceived returns
• Any products being returned must be returned with any promotional gifts included at the time of ordering
• Any order placed on a credit or gift voucher will have a new voucher to the value of the returned item. 

3 For 2 - Offer is redeemed by adding 3 products to your cart, the lowest priced item in your cart will be provided for free.
Offer only applies to full-priced products. Discounted products do not count towards the threshold to qualify for the offer.
Offer is available for a limited time only and subject to change without notice.
Unless expressly communicated, discount codes can not be used when making a 3 for 2 purchase.
If you return the free item, no refund or credit will be issued.
If you return one of the other items, you will be credited the amount for that product, less the value of the free product at the time you purchased it.

 

 

RETURN ADDRESS-

IRELAND / EU                                                            
Easilocks Head Office                                                
Unit 44 Orion Business Campus                                 
Ballycoolin                                                                   
Dublin                                                                         
D15 X373

 

UK
10 Nicholsons Rd,
Kilkeel, Newry.
United Kingdom.
BT344JN

 

How long do returns take?

Please allow 5-7 working days from date of receipt.

Don’t worry our team will notify you as soon as the return arrives and they will keep you posted.

Faulty product reviews our team will deal with on a case by case bases and aim to have all claims closed within 7 working days.

This may be longer pending receipt of piece if it needs to be returned for further investigation.

Cancellation

We are super quick at processing your order to ensure we can get it to you as soon as possible.

This means we may not be able to cancel/amend your item once your order has been processed.

If you would like to cancel your order please contact our team.

UK 08447459555 | IRL 018991202

Promotional Code

Only one promotional code can be used per order.

All promotional codes are for a limited time only.