Please send us a photo of your hair, from the back.. preferably in natural daylight and no filters please and we can help find the best colour match for you.

Do you have an order number/email address available and we can take a look into this for you?

We are both a salon, we are the Easilocks brand (Supplier and training academy)

You can find a salon close to you on Easilocks.com and you can book a free consultation.

Yes! Heat can be applied up to 150 degrees, Heat protection must also be applied to the hairpiece before the application of any heat. We recommend our Rose gold heat protection oil!

We would be more than happy to refund or exchange this for you 🤗once this has been returned within 14 days!

The item must be in all original hygiene nets and packaging undamaged,

Did you receive a return form with your order?

We would advise you fill this form out and send this back to us via recorded delivery at your local post office! As soon as we receive your return you will be contacted by a lovely member of our returns with further information

For more information on delivery. costs and where we ship, please follow this link

All our HD Fibre clip-in hairpieces can be styled to a maximum of 180 degrees.

Please follow the below steps to style your hairpiece

1. Generously apply our Rose Gold Oil to the piece before the application of any heat to prevent any heat damage.

2. Style the piece using a curling tool or wand, remember do not use heat above 180 degrees!

**The key to styling our HD Fibre hairpieces is to use lower heat for a longer period of time.

The curl needs to be allowed to cool before allowing the curl to drop.

This can be done in the palm of your hand or for maximum results we recommend the curl is pinned until cooled.

For maximum results, Easilocks aftercare products should be used to maintain our HD Fibre pieces as our products have been tried and tested on the pieces.

Let us know how you get on after following the above steps.

We would advise that our pre orders may take up to 10 working days, Contact our customer service team for any further information.

For maximum results, we recommend only Easilocks products are used on the piece as these are the only products that have been tried and tested on the piece.

We cannot guarantee the performance of the piece if other products are used on it.

However, if using another Shampoo or Conditioner it must not contain any silicones or sulfates and must be free from parabens.