Terms & Conditions

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

· Pay In 3

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

You agree to receive promotional messages from easilocks.com about related products and services via email. If you wish to stop receiving promotional messages you can unsubscribe at any time. easilocks.com is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you.

We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address and post  we may occasionally update you on news and special opportunities via e-mail and post.

By becoming a member of easilocks.com and providing easilocks.com with your email, postal address, telephone number your consent to receive communication from us about our latest products and special offers which we think may be of interest to you, the information may also be used to notify you of products and services of third parties, which may be of interest to you.

All easilocks.com members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails, postal, telephone) from us and/or selected third parties we recommend you opt-out by contacting us info@easilocks.com

We may disclose aggregate statistics about the number of visitors to our site or number of purchases made on the site as required by our investors.

If you wish to verify the details you have submitted to easilocks.com you may do so by contacting us via the e-mail address, telephone number or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and phone number upon ordering.

Should you wish to unsubscribe from any emails, you can do so by clicking on the link at the footer of all our emails .

We are always pleased to hear from our customers please do not hesitate to contact a customer service member of the easilocks.com team, who will be delighted to answer any questions you may have please email us info@easilocks.com

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Want to return your parcel? No Problem.

• If your purchase is unsuitable you can exchange for a credit note or company gift voucher.All sales are final.
• Items must be returned within 14 days of receipt for an exchange or credit note.
• Items must be unworn, unaltered and returned in the original packaging in order for your return to be processed.
• Items must be received in the original condition so please pack up carefully.

Don't forget to enclose our returns form noting the reason for return, to help us process your return. 

• Pack up your item for return with the completed returns form.
• Send your item back to the below address.

Easilocks Human Hair Extensions
FAO Returns department
Unit 44 Orion Business Park
Ballycoolin Industrial Estate
Dublin 15
D15 X373

**If you have any issues returning your item please give us a call on 35318991202 or 00448447459555

We're here to help!

*** Please note: all delivery options exclude bank holidays and weekends. The item being returned is the customers responsibility until it reaches us, so we advise the use of registered mail or any postage that requires signing upon delivery so the delivery can be tracked. Easilocks holds no responsibility for items sent by standard post that get lost or delayed in transit. ***

How long does it take to process my return

We aim to process your return ASAP.

Please allow 5-7 working days from date of receipt.

Don't worry our amazing returns team will notify you once we have received your item and keep you updated.

U.K. Customers

When returning anything to Easilocks from the U.K. you must complete the correct form, available from your local post office and this must accompany the item(s) being returned.

For items valued up to £270 you must complete the CN22 form.

For items valued over £270 you must complete the CN23 form.  

For more information, see the Royal Mail website: View

If the item you received is faulty, please email our customer service team within 48 hours of receipt on info@easilocks.com quoting your original order number.

We are super quick at processing your order to ensure we get your item to you as soon as possible. 

This means we may not be able to cancel/amend your item once your order has been processed.

If you would like to cancel your order, pop an email to info@easilocks.com with your original order number and we will do our very best to fulfil your request.

Only one promotional/discount code can be used per order. 

**Please note, promotional/discount codes will not work on already discounted items or bundle offers. 

All promotional/discount codes are for a limited time only. 

If a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. 

We accept all major credit cards and debit cards including Visa, Visa Debit, MasterCard and Laser.

Your order will only be processed once authorisation of your credit card has been properly received. 

** We do not accept American Express

We offer a free colour matching service via What's App on 00447833475280.

Alternatively, you can DM the images to us on Instagram. 

Our technicians aim to advise on the most suitable colour match to the best of our ability.

**We cannot 100% guarantee this by looking at photos/videos and listening to descriptions over the phone.

Please note a pre-order item, is an item which is currently out of stock. 

Once the item is returned to stock all pre-orders will be fulfilled as a priority order.

**All orders will be dispatched on your chosen delivery method.

*Please note, professional products should only be applied by a trained professional! If not applied by a qualified technician, unfortunately, this will void the warranty on the product.

*Our electrical items are covered under a 1-year warranty.

*All application tools are covered under a 6-month warranty.

Ireland: 01 899 1202
UK: 0844 745 9555
Colour Matching Service: What's App - 07833475280
Customer Service: info@easilocks.com
Training:  training@easilocks.com
Returns: returns@easilocks.com